Support

Support and refunds

Fusebox is a paid developer tool. Paid-user support requests should receive a response within three business days.

Email support

What we can help with

  • License restore or activation problems
  • Chrome Web Store install issues
  • Incorrect technology, host, tracker, or origin detection
  • Billing receipt or refund questions
  • Security or privacy concerns

Include this context

  • Your Chrome version and operating system
  • The website URL you were inspecting
  • A screenshot of the Fusebox report if it does not include sensitive data
  • Your license email or checkout receipt ID

Refund policy

Try Fusebox for 14 days after purchase. If it does not help you inspect websites as advertised, email support with your receipt and we will issue a refund. We may ask what failed so we can improve the product, but an explanation is not required.

Purchases made through a marketplace follow that marketplace's refund process and any mandatory consumer rights still apply.

Detection corrections

Fusebox uses clean-room fingerprints and confidence-scored receipts. If a detection is wrong, send the URL and evidence. Confirmed fixes become regression fixtures so the same mistake does not return.